Pillow limited warranty unpack & care
At Sinomax, we’re dedicated to making great products to help you get a better night’s rest. Our goal is to provide the highest product quality and durability, assuring you of the most comfortable, restful and healthy night’s sleep. Our exceptional workmanship, tailoring and finishing techniques provide high quality for a better value, because we value you and the quality of your sleep.
Care for your pillow
Spot clean foam or inner liner only
Remove and launder outer cover as necessary (follow care tag instructions)
Avoid spilling liquids or solvents on pillow
Registration of your warranty
Registration is not required to activate your warranty
What does this lomited warranty cover?
Sinomax® USA warrants that the components in this pillow will be free from defects in material and workmanship as described in this Limited Warranty. Coverage under this Limited Warranty applies only to the original purchaser of a new, unused pillow purchased within the USA, Puerto Rico and Canada.
What will SINOMAX® USA do?
If a defect that is covered during the Limited Warranty period occurs, Sinomax® USA will repair or replace (at Sinomax® USA’s option) the defective product or component thereof. If it is determined that a replacement is required to honor this Limited Warranty, Sinomax® USA reserves the right to substitute materials of equal or higher quality if the like product or components are not available. Where a replacement is required, Limited Warranty coverage for this pillow is limited to a one (1) time replacement during the original Limited Warranty period which starts on the original date of purchase. Repairs to or replacement of this pillow or its components under the terms of this Limited Warranty will apply to the original warranty period and will not serve to extend such period.
How o you get service?
If you are considering placing a warranty claim, please contact Sinomax® USA at 1-877-726-3888 or e-mail us at email@example.com. A simple claim form must be completed and submitted with a clear copy of the original sales receipt or your packing slip (if a .com purchase) for proof of purchase date as well as copies of all tags. We recommend leaving these tags intact on your pillow, or retaining copies from your packaging. You must provide transportation or accept freight charges to and from the nearest Sinomax® USA facility for inspection of the warranted product (if requested) or to return the product for either repair or replacement. At our discretion, we may request you to provide photos (digital or standard) of the claimed defect prior to its return for inspection (if requested). Sinomax® USA will not refund your purchase price. Please contact the retailer for their refund policy.
How does state law apply?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.