How much does shipping cost, and how long does it take?
Shipping is free for all U.S. orders* on our website. We also ship to Canada for an additional shipping fee.
It typically takes 1 business day to process your order and another 5-7 business days to arrive at your destination.**
Please keep in mind that we ship orders Monday through Friday (this excludes weekends), and any orders placed after 1 p.m. PST will be processed the following business day.
*Free standard shipping is available to the 48 contiguous states in the United States of America (excluding residents of Alaska, Hawaii, overseas military installations, Puerto Rico, and other U.S. Territories).
**Shipping timelines and cutoffs are based on shipping estimates provided by UPS, USPS, FEDEX, and any other carriers we may use. Please note that we cannot control or be liable for any delays nor guarantee any delivery dates due to circumstances beyond our control (i.e. weather-related, acts of God, natural disasters, or other Carrier related delays).
What’s the Return Policy?
We have a 14-day return policy for all of our products**. If you are not 100% satisfied with your purchase, feel free to contact us at email@example.com. We’ll send you a pre-paid return label for a free, easy return. Once we receive your returned item(s), we’ll issue you a full refund within 2 business days to the form of payment you made your purchase with.
If more than 14 days passed since the date the product has been received, the customer pays for shipping to our headquarters.
When pillows are returned to our headquarters, our team sorts through the bunch and donates gently used pillows to local charities.
My Package went missing. What should I do?
We are not responsible for lost or stolen packages if the courier has marked the package as “Delivered.” However, we’d be happy to assist you with your lost order. Please follow our steps below:
1. Please check with your household members or neighbors to see if anyone may have received the package.
Often times, this is how our customers have found their lost packages. If no one has received your package, continue with the following steps.
2. You will need to open a claim with the shipping provider.
3. Contact us at (786) 519-4329 or email us at firstname.lastname@example.org
Let us know that your package is missing and provide us with the following information:
- Your claim number from the shipping provider
- A shipping address where an adult will be present to sign for the re-shipment
4. We’ll re-ship out your order to you.